bouncesrus.com FAQS 847-740-5437 or 815-678-3866

What kind of space do the units require?
-This is the most frequently asked question. All units require a flat surface that is within 50 feet of a power supply (exterior outlet on a house or generator). 12x12 bouncers require an area of 20x20 while 15x15 bouncers require an area of 25x25. Bouncers can be set up on grass or a hard surface (concrete or asphalt).

How many kids can go at one time?

-According to the manufacturer's specifications, a 15x15 bouncer can hold 8 children up to 8 years old, 6 children 9-12 years old, 4 teenagers, or 3 adults. A 12x12 bouncer can hold 6 children up to 8 years old, 4 children 9-12, 3 teenagers, or 2 adults. The splish-splash units are one at a time, and the manufacturer recommends that riders be between 5 years old and adult with a weight limit of 250 lbs. per rider.
Remember: all units require constant adult supervision and operation!

Can the units be used in rainy, inclement weather?

- Abosolutely not! The units are electrical and the material becomes dangerously slick. Units should be taken down immediately in the event of rain.
Safe and monitored use is the only way to have fun!

Is there a deposit on reservations, and what is the rain policy?

Rentals -
Daily - $50.00 deposit applicable towards rental.

- Rain & Heavy Wind Policy (There is no Excessive Heat Policy)

Daily - Deposit refundable in the event BOUNCES R US declares it is a
rain or wind date and the renter then elects to cancel rental.

- Excessive Heat Policy

Daily - Deposit is non-refundable and will be credited towards a future rental, unless cancelled per the terms below.

- Note:
        Once the inflatable has been setup there will be NO REFUNDS !!

- Cancellations
         Cancellations that occur prior to 7 days in advance will receive a full refund.

         Cancellations that occur within one week are subject to a $50 cancellation fee.

        No Refund or Credit will be offered if a cancellation occurs less than 48 hours before the party is scheduled. If an emergency arises, and you need to reschedule your party- call immediately and you may be able to avoid the cancellation fees.